Shipping Policy

Last updated: June 25, 2025


At Aurélo Jewels, each piece is thoughtfully crafted and carefully packaged to deliver elegance and meaning right to your doorstep. Below is everything you need to know about our order processing and delivery.

 

 


📍 Processing Time

 

All orders are processed within 2–5 business days after your order is placed.

For personalized or custom-made items, please allow up to 7 business days for creation before dispatch.


🚚 Estimated Delivery Times

Region

Estimated Delivery Time

United States

5-10 business days after processing

Europe

5-12 business days after processing

Rest of World

7-20 business days after processing


Delivery times are approximate and may be affected by external factors such as customs, holidays, or local postal services.

 

🌍 Shipping Rates

  • Free Standard Shipping on orders over €50
  • Orders below €50 will have shipping rates calculated at checkout based on your delivery location and selected service.

 

 


📦 Order Tracking

Once your order ships, you’ll receive a confirmation email containing your tracking number and a direct link to track your order’s journey. You can also track your order at any time through our Track Order page.

 

🚨 Delayed or Missing Orders

If your order has not arrived within the expected delivery window, or you notice a delay in tracking updates:

  • Please reach out to us at support@aurelojewels.com
  • Include your order number and we’ll investigate and assist you within 24–48 business hours


📌 Important Notes

  • Once an order is placed, it is immediately processed and cannot be canceled or modified.
  • Customers are responsible for providing accurate shipping information. Aurélo Jewels is not liable for shipments sent to incorrect addresses.
  • Custom-made and personalized items are non-returnable unless they arrive damaged or defective. See our Refund Policy for details.

 

Thank you for choosing Aurélo Jewels — where elegance meets craftsmanship. ✨