FAQs
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Orders & Products
Q: What type of jewelry do you offer?
A: At Aurélo, we specialize in elegant, personalized jewelry — including custom necklaces, bracelets, and accessories — thoughtfully crafted to celebrate life’s meaningful moments.
Q: How do I personalize my jewelry?
A: Simply choose your product, enter your custom name, message, or date in the personalization box on the product page, and complete your order. We’ll handle the rest!
Q: Can I change or cancel my order after placing it?
A: Orders begin processing immediately for fast production. If you need to make changes, please contact us at support@aurelojewels.com within 2 hours of placing your order. Changes beyond this window cannot be guaranteed.
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Shipping & Delivery
Q: Where do you ship?
A: We proudly offer worldwide shipping.
Q: How long will my order take to arrive?
A:
- USA: 5-8 business days (production + shipping)
- International: 7-15 business days depending on location
Please note: production times may vary during holiday seasons.
Q: How much does shipping cost?
A: Shipping rates are calculated at checkout based on your destination and order value. From time to time, we offer free shipping promotions — subscribe to our newsletter to stay updated.
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Returns & Refunds
Q: Do you accept returns?
A: Because each product is custom-made to order, we only accept returns for items that arrive damaged or defective. If you experience an issue, contact us within 7 days of receiving your order.
Q: What if my jewelry arrives damaged?
A: Please email us at support@aurelojewels.com with a photo of the product and your order number. We’ll arrange a replacement or refund as quickly as possible.
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Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and other major secure payment options at checkout.
Q: Is it safe to shop on your website?
A: Yes — our store is built on Shopify’s secure platform with encrypted checkout and SSL protection for your data.
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Other Questions
Q: Do you offer gift packaging?
A: Yes! You can select our premium gift box option during checkout to make your jewelry purchase extra special.
Q: How can I contact customer service?
A: Reach out to us anytime via email at support@aurelojewels.com. We aim to respond to all inquiries within 24 hours on business days.
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Still have a question?
Drop us a message at support@aurelojewels.com — we’re always happy to help!